FAQ
I paid to upgrade my membership but its not showing

Unfortunately we are not able to offer instant upgrades. We will however make sure you are upgraded as soon as possible and within four hours

I just joined but I can't access anything!

Please check your inbox for the verification email. Inside is a link for you to click to complete your sign up. Please be aware that the verification email may have landed in your junk/spam folder

How do I change my password?

From the member menu in the top right of the screen select Settings. The password fields are a little way down on the left. Fill in both password fields with your new password and scroll down to hit Save.

I can not enter the chat room

The first time you access chat after join the site you will need to register. Use your Grand Slammerz profile name and password. If you need to reset your chat password please click here to download reset instructions

I can not add more photos/videos

If you see access denied when trying to add more photos or videos, please first check that you have not reached the limit of your plan. If you have not reached your limit, please use the contact form opposite and we will reset your allowances.

Why is my profile photo blank?

If you see a blank white square instead of your photo, please follow the steps here:

How to reactivate paid membership

If you have previously had a paid membership plan this article gives step by step instructions to reactivation. Please Click Here

How do I change my username or email?

User name and email address are protected and can not be changed by members. If you would like to change either of these, please use the contact form below and let us know your current and new details. When changing the user name, please do a search to ensure your new name is not already taken.

Why do all the groups say Private?

If all Groups are showing Private and you are unable to enter them, this is because you have reached your allowance for today. Standard Free members may view 10 groups per 24 hours and Silver members can view 25 groups per 24 hours. Gold members of course get unlimited views.

CONTACT

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